One of the main reasons clients leave is because they feel ignored. The cost of ignoring clients is high; you have to do more marketing and replace those clients when they leave. The antidote to this is easy: just stay in touch more with clients, and let them know you care about them and their […]
Category Archives: General Business
As a business owner, you have likely acquired many skills and are wearing many hats in your business. Although admirable, your versatility can often lead to slower growth for your company. This happens when you become the bottleneck. Here are five places to check to make sure you haven’t become the bottleneck in your own […]
Just about everyone suffers from a lack of time to do all the things they want, or even need, to do in their business. One of the solutions to freeing up your time is to delegate. The question is, what are the most effective tasks to delegate? Here are ten ideas for you to consider […]
Each month, you may anxiously await the reports that provide the numbers that help you manage your business. Revenue, net income, total expenses, and payroll costs are just a few of the items that you may be monitoring on your profit and loss statement. Those numbers will help you meet and improve your business goals, […]
It is always a good idea to help employees stay motivated, and there are many things you can do besides the traditional cash bonus. Here are twelve ideas that cost little, yet go a long way with employees, contractors, and other business associates. 1. Compressed workweek. Employees love getting Friday afternoons off, or even a […]
How much is the average client worth to your business? Not just per project or even per year, but for the lifetime of your business. Calculating the lifetime value of a client is an eye-opening exercise I recommend to every small business owner. Repeat business Let’s take several examples. A client who eats a $15 […]
As our businesses grow and our schedules fill with serving clients, it’s easy to overlook how our personal financial needs might have changed. Here are eight best-practice tips of millionaire business owners and how they personally protect their wealth. 1. Move your money from banks to brokerage accounts. Instead of having their money tied up […]
We never think it will happen to us. Becoming a victim of fraud is a horrible experience. It can cause financial damage, sometimes significant enough to put us out of business. It is a time-consuming business disruption which often involves accountants, lawyers, credit bureaus, bank executives, and IRS and state tax agents. Worst of all, […]
As business owners, we naturally lean toward being an expander or a contractor in our businesses. In a nutshell, an expander makes things bigger and a contractor pulls things in, but there’s far more to this analogy which can explain a lot about what roles you want to have in place in your business. The […]
You wouldn’t be in business if it weren’t for your customers . But, sometimes we almost forget that we are ultimately in business to receive a salary and to make a profit. In a large company, a balance must be maintained between serving customers and serving the shareholders. In your small business, the shareholder is […]