Does it seem like you need to accomplish more in less time than ever before? Just about every small business owner I know is overwhelmed with everything they need to do. Many factors contribute to this feeling: new technologies, increased government regulation, a need to market harder, and less access to capital are just a […]
Author Archives: Cindy Hovig
Restaurants do it beautifully. “Did you leave any room for dessert or coffee?” “Want fries with your burger?” The All-Important Upsell How does your company rate when it comes to the all-important upsell? Is it smooth like a restaurant waitress who smiles while she delivers her line? Or could it be improved? While you don’t […]
You wouldn’t be in business if it weren’t for your customers . But, sometimes we almost forget that we are ultimately in business to receive a salary and to make a profit. In a large company, a balance must be maintained between serving customers and serving the shareholders. In your small business, the shareholder is […]